Client Relations Associate

Product · Nairobi, Nairobi
Department Product
Employment Type Full-Time
Minimum Experience Experienced

 

At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. We work in 12 countries across Africa and Asia, and in 2019, we facilitated crop insurance cover to over 1.3 million farmers across Kenya, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia and Malawi. 

Pula is fast-paced and constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism.

At Pula, we are:

  • Customer Obsessed: Pula’s insurance protects those who feed the world, and we are obsessed with delivering value to smallholder farmers as we build the systems that protect them against catastrophic risks together with global insurers, businesses and international NGOs. 
  • Groundbreaking: We stretch the limits of what’s possible, bringing agricultural insurance to places where it has never been before. 
  • Warriors in the trenches together: we recognize that building real sustainable businesses for agriculture in Africa are rare, and so we have to have each others’ backs as we build this new Africa. 
  • Making it happen: We execute at a high level, even in complex circumstances and with tight seasonal deadlines, with the goal of building a sustainable and profitable enterprise


We have been funded by venture capital investors (Omidyar Network, ACCION, MercyCorps) and global NGOs (MasterCard Foundation, CGAP/World Bank as well as the Bill and Melinda Gates Foundation).

Pula has a diverse range of clients and partnerships that spans across multiple countries.

Given this, we are looking for a superstar __ who will support the various operational tasks required to manage these partnerships and the farmers unders each of these companies.

The candidate must be based in Kenya


Your responsibilities:

Pula has a diverse range of clients and partnerships that spans across multiple countries.

Given this, we are looking for a superstar __ who will support the various operational tasks required to manage these partnerships and the farmers unders each of these companies.

The candidate must be based in Kenya

  • Standardized planning: Each of our clients follows a relatively predictable set of checkpoints through a season. The candidate must be able to collect all necessary information for planning from the Commercial, Operations and other teams ahead of time to plan out the course of a season, and define ‘what do we want to achieve.’
  • Farmer Engagement: The most significant part of this job is the constant engagement with farmers through mass SMS, IVR,  Whatsapp, and other innovative channels we may add. An ideal candidate must be able to craft user-friendly messages to reach farmers, liaise with various internal teams, deploy mass campaigns, leverage our various tools to analyze the results, and create reports to 
  • Client Engagement: This position also entails understanding client needs and owning various projects under that. We offer a wide range of solutions for a variety of clients. Your responsibility is to be spot-on on all these requirements and engage different stakeholders (both internal and external) to deliver (and overdeliver) within time.  This also includes building USSD flows and content for their farmers, pitch decks for client meetings, and maintaining communication through email and other relevant channels.
  • Market Research: The candidate will carry out research that will enable Pula to make better informed decisions around where to focus our business development efforts. Crafting well organized Pitch Decks for various clients.
  • Budgeting: The candidate will be responsible for setting up budgets according to the projected expenditure of the engagement campaigns. As well as making budget recommendations in order to optimize the campaigns.
  • Social Media: The candidate will occasionally generate social media content that will enable potential clients to be updated with Pula overall. These include product launches, holidays in countries of operation, farmer and staff stories 


Your strengths and experience:

  • Excellent communication skills in English
  • Proficiency in Microsoft Office (Excel being the key focus)
  • Willingness to learn 
  • Being proactive - we are always on a race against time
  • Ability to work across teams efficiently
  • User experience design is a big plus 
  • Experience in the agriculture and/or insurance sectors is a plus
  • Strong operational and logistics acumen


Candidate attribute (Culture Fit):

  • High-level of ownership and ability to work with minimal supervision.
  • Agile and explorative by nature.
  • Grit and tenacity during intense conditions

Thank You

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  • Location
    Nairobi, Nairobi
  • Department
    Product
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced