VP Global Field Operations

Operations · Nairobi, Nairobi
Department Operations
Employment Type Full-Time
Minimum Experience Senior Executive

About Pula: 

At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide. 

We work in 13 countries across Africa and Asia, and in 2020, we facilitated crop insurance cover to over 1.7 million farmers across Kenya, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, and Malawi. Since raising our Series A our operations have expanded globally including now Asia and Latin America. 

Pula is fast-paced, constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism. 


At Pula, we are: 

  1. We are customer obsessed and for us it's not done until it's done. Pula’s insurance protects those who feed the world, and we are obsessed with delivering value to smallholder farmers as we build the systems that protect them against catastrophic risks together with global insurers, businesses and international NGOs. 
  2. We have each others back: we recognize that building real sustainable businesses for agriculture in Africa are rare, and we have each other's back as we build this new Africa.
  3. We are groundbreaking: In most countries where we work, agriculture insurance has never been done before and so as we have to stretch the limits of what’s possible, bringing agricultural insurance to places where it has never been before. 
  4. We make it happen: We execute at a high level, even in complex circumstances and with tight seasonal deadlines, with the goal of building a sustainable and profitable enterprise 

We have been funded by venture capital investors (TLCom, Women’s World Banking, African Risk Capacity, Omidyar Network, ACCION, MercyCorps) and global NGOs (African Development Bank, MasterCard Foundation, CGAP/World Bank as well as the Bill and Melinda Gates Foundation). 


The VP of Global Field Operations 

Pula is seeking an experienced Operations leader to lead the Global Field Operations team and grow our ability to serve farmers worldwide. The incumbent must have a love for solving challenging problems and structuring complex processes, while also being comfortable building a cutting-edge ag-tech startup. 

The VP of Ops is expected to drive the strategy and teams that roll out large scale, field based work at national and sub national levels in multiple counties at once. Day to day work involves reviewing incoming country level data, identifying and reviewing data patterns, setting and tracking budgets and spending, reviewing the work done by our Customer Support teams and working with staff on data quality checks and advising and liaising with the Commercial and Insurance teams. Beyond this on a seasonal basis you will be writing and updating protocols, planning training for large teams.


You will be responsible for pushing the boundaries of our solutions, working with the field teams to learn from their experiences and design new tools and systems that leverage new technologies such as remote sensing to increase the scalability, scope and cost efficiency of our field operations. 

As a part of leading and overseeing the country field teams this role will require up to 50% travel, among other duties. 

Candidates are expected to be very fluent with what operations looks like at the field level,--there is no replacement for seeing things for yourself and often doing things yourself. Applicants should love the art of management, being data driven, documentation, and shifting comfortably between strategy thinking and execution. 

The VP of Operations will report to the Co-CEOs, while also working closely with country leads and other management positions. 


The right applicant would have the following skillset: 

  • 10 years + experience doing multi-country implementations 
  • Agricultural experience--can be from private or public sector with a strong track record in field execution 
  • Willingness to get things done whenever needed- when needed do it yourself  Proven track record in working in data -rich settings 
  • Great at content and new tools development ranging from developing new data collection surveys 
  • Excellent communication skills--both in person and when using remote methods ● You are comfortable with GSuite applications (Google Sheets, Google Docs, etc.) and are able to adapt to new systems easily (e.g., Asana, Slack, Jira) 
  • You are passionate about helping smallholder farmers build resilience 
  • Flexible to travel up to 50% of the time globally 


To learn more about Pula: 

  • TED Talk: Crop Insurance, an Idea Worth Seeding 
  • New York Times: He Grew up on a Farm. Now, He Helps Protect Them 
  • The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It 


We accept applications on a rolling basis but recommend applying as soon as possible.

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  • Location
    Nairobi, Nairobi
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Senior Executive